Independence Starts Here LogoKeys to Quality Customer Service for Seniors and Patrons with Disabilities with Mimi Kenney Smith

Tuesday, April 20
9:00 -11:00am


The PlayGround at the Adrienne, 2030 Sansom Street, Philadelphia
FREE. Space is limited, please register early at http://keystoservice.eventbrite.com

Serving senior audiences and customers with disabilities provides significant opportunities for the cultural community. According to a 1998 Department of Labor statistic, more than 20 million families in the U.S. have at least one member with a disability. The estimated buying power for people with disabilities is over a trillion dollars and seniors with disabilities control up to 40% of the personal assets in America. Yet, when speaking with patrons with disabilities, their primary concern is not for the quality of the ramp or the captioning; it is for the quality of the customer service. This seminar will provide the keys to making sure that all customers are treated with respect and that first-time customers become long-term patrons.

This workshop is presented by Independence Starts Here, a community wide cultural-access initiative led by VSA Arts of Pennsylvania and Art-Reach in partnership with the Greater Philadelphia Cultural Alliance (GPCA) and Philadelphia Corporation for Aging (PCA) as part of Celebrate Arts & Aging.

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