A patronising manner from aged-care staff adds to their patients’ woes.

The negative impact of elderspeak was supported by a study at the University of Kansas. Professor Kristine Williams analysed interactions between staff and residents at a nursing home and found that ”older adults with dementia most frequently reacted to elderspeak communication by negative vocalisations”. That is, by being more aggressive and yelling or crying. Williams argued that a reduction in elderspeak use by staff ”may reduce these behaviours, thereby increasing the quality of care to these residents”.  continue reading>>

Source: David Campbell (The Age.com.au, September 3, 2010)

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